Frequently Asked Questions at TheBookPC.com
Q. Is TheBookPC.com the manufacturer of Book PC computers?
A. No, TheBookPC.com is a distributor for several different manufactures of various desktop computer products.
Q. How long will it take for my computer to ship after I place the order?
A. All orders are custom built for each individual customer. Generally, orders are shipped out within two business days depending on the current order volume.
Q. How can I pay for my order?
A. We accept American Express, Discover, MasterCard and Visa. You can place your order securely online from our Web site. You can also prepay with Money Order or Cashiers Check. We accept Purchase Orders from approved educational and government institutions and businesses.
Q. What are the shipping & handling fees and sales tax?
A. Shipping and handling fees are automatically calculated on a per-order basis directly with UPS. The fees vary for the type of delivery service requested. We do not charge sales tax unless the order is being shipped within the state of Florida.
Q. Do you ship to a P.O. Box?
A. No, we only ship to a physical address according to UPS delivery standards.
Q. What's your warranty policy?
A. We give a one year limited warranty for the majority of the items we carry unless it is specified elsewhere. The limited warranty does not include physical damages or problems caused by common errors such as a virus.
Q. Should I order online or by phone?
A. While we are very happy to answer any of your questions by e-mail or phone, we ask that, whenever possible, you use the online ordering system to place your order. Our entire business has an Internet-centric design which works optimally when information is submitted online. If you do not have convenient access to the Internet, by all means call us! We'll enter the order for you over the phone.
Q. I live in Sunrise, FL, can I come and pick up my order?
A. We welcome local customers to pick up their orders. However, we strongly encourage walk-in customers to place an online order first before coming to pick up your order, which in turn will save you a significant amount of waiting time.
If you have any questions that were not answered here, please contact us.