All products sold by TheBookPC.com, Inc. are covered for one year on parts and labor against manufacturer defects.

Defective product(s) can be returned to TheBookPC.com, Inc. by the following procedure:

1. To return products for warranty service, you must first obtain an RMA (Return Merchandise Authorization) number from TheBookPC.com, Inc. RMA Department. An RMA Request Form can be downloaded here. To obtain an RMA number from us, please fax or email the completed RMA Request Form to us. Fax to TheBookPC.com, Inc. RMA Department at 954-749-4995 or email to RMA@thebookpc.com. 
2. An RMA Number is valid for fifteen (15) days from the date of issuance. Accordingly, please ship your items as soon as possible.
3. All return items must have an RMA label clearly posted on the outside of each package. Any package not exhibiting an RMA number will be refused. Shipping charges should be prepaid, and no COD will be accepted.
4. Credit Return Requirements:
   • Proper packaging in the original carton, along with the original packaging materials is required.
   • Please return all manuals, cables, CDs and accessories.
   • Please provide a description of each problem(s).
5. Defective Merchandise Return for Replacement
   • Defective items will be replaced or repaired at our discretion, within the terms and limits of the Manufacturer's warranty. RMA service does not include returns for credit or refunds.
   • RMA returns will be thoroughly tested as to all complaints and then returned back to the customer after service. In the event an item of defective merchandise cannot be repaired, TheBookPC.com, Inc. reserves the right to replace it with a refurbished product.
   • TheBookPC.com, Inc. MUST receive all returns before a replacement can be released. NO CROSS SHIPPING, NO EXCEPTIONS!
   • For models which are no longer in stock, TheBookPC.com, Inc. may, at its own option (1) repair or replace the product with a similar model, or (2) give the customer an in-house credit for the value of the lesser of (a) TheBookPC.com, Inc.’s estimate of the fair market value of the product; or (b) the depreciated value of the product, with depreciation calculated on a straight line basis over three years from the original purchase price.

6. Discrepancies in Shipments
   • TheBookPC.com, Inc. customer service representatives will inform customers if any discrepancy is found in the category and / or quantity of items received. All products no sold by TheBookPC.com, Inc. will be sent back to customers without further notice.
   • Options for Non-Direct and Out-of-Warranty Customers:  We, as a manufacturer’s representative, will support products that are under the manufacturer’s warranty. If the products you have are out-of-warranty, phased-out, or damaged and you choose to have us service your product, the cost of service is $65 per hour to repair/refurbish any accepted products. Usually the product will ship within 15 business days. Please contact us at RMA@thebookpc.com  for instructions as to how to proceed. We will email you a RMA# with details of how and where to ship your products.

Note:

• Physical damage, mishandling, mis-use, illegal modifications, no serial number and/or missing parts will automatically void the warranty.  All items MUST be returned properly packaged and protected.

• Our business hours are 9:00 AM - 5.30 PM EST, Monday-Friday.

• We are CLOSED Saturdays, Sundays & Holidays.

• TheBookPC.com, Inc. reserves the right to change this policy without advance notice