Warranty Information

TheBookPC.com, Inc. covers our manufacturers’ warranties. The limited warranty term for most products is for one year parts and one year labor commencing on the date of invoice.

Damage caused by shipping the products to you is covered under this limited warranty. Please examine the product and accessories immediately upon receipt. You must notify TheBookPC.com, Inc. immediately if any products/accessories are damaged or missing due to shipping.

Products which have been subjected to abuse, misuse, alteration, neglect or unauthorized repair or installation, as determined solely by TheBookPC.com, Inc., may void the warranty. Any alterations, additions, improvements or attachments to the product(s) not authorized by TheBookPC.com, Inc. may also void the warranty.

TheBookPC.com, Inc. will repair or replace products/accessories due to defects in material or workmanship, or any failure of the hardware. Warranty repairs will be performed at TheBookPC.com, Inc.’s service center. Any replacement parts/products shall be new or refurbished. Any repaired or replaced product will not extend the original warranty term of the product. Additionally, the warranty period will not be extended as a result of the purchase of any additional parts/products from TheBookPC.com, Inc.

During the warranty period, TheBookPC.com, Inc. will provide technical support for hardware diagnosis via e-mail support@thebookpc.com or via phone at 954-742-2050. If TheBookPC.com, Inc. technical support determines that the product is defective, TheBookPC.com, Inc. will issue an RMA number to the customer. The customer is required to ship the product referencing the RMA number on the outside of the original (or equivalent) packaging. The return shipment must be sent insured and prepaid.

TheBookPC.com, Inc. will ship the repaired or replaced product to the customer with freight prepaid if the customer’s address is within United Stated of America (excluding Alaska, Hawaii, Puerto Rico and U.S. possessions). Shipments to other locations will be shipped freight collect.

NOTE: TheBookPC.com, Inc. will not be responsible for data on the hard-disk drive. Before you ship the product(s) to TheBookPC.com, Inc., please back up your data from the hard-disk drive(s) or any other storage device(s) in the product(s).

YOUR WARRANTY WILL NOT COVER ANY SOFTWARE ISSUES.