|Shipping and Returns|
|Do you ship to a P.O. Box?|
|No, we only ship to a physical address according to UPS delivery standards.|
|Do you ship to my country?|
International Shipping Powered by
We have partnered with Bongo International to service our international customers.
Once you have created your shopping Cart, choose the “International Customers…Click here to pay” button. You will be automatically transferred to Bongo's Secure International Checkout page where you will be provided with international shipping costs as well as duties and taxes for your shipment.
Upon completion of your order, Bongo will charge your credit card for the entire purchase. We will ship the goods to Bongo's Global Distribution Facility where Bongo will process the order and transport the goods to your international address. There are no additional fees or registration processes with this service.
|All returns require a Return Merchandise Authorization (RMA) Number. This RMA number must be clearly marked on the outside of your shipping container. An RMA request will not be approved after 14 days of receiving your order. No returns will be accepted without a pre-approved Return Authorization Number. Please call our customer service department at 954-742-2050 to discuss your return options and/or to obtain an RMA number. Please do not write the RMA number on the actual box. Shipping charges are non-refundable. A 20% restocking fee will be applied to all returns. The customer is responsible for shipping charges and insurance on all return shipments. All products must be received by our Returns Processing Center within 10 days of RMA issuance. Items received after 10 days will be refused. All items must be returned with original packaging; including all registration cards-disks-CDs-manuals-licenses-etc. Any deviation from the return process outlined above will result in a delay of your refund, and possibly a refusal of your return.
Please refer to the RMA page for more information.
|Returning an Item|
Download the RMA form here.
Fax the completed RMA for to TheBookPC.com, Inc. RMA Department at 954-749-4995 or email to RMA@thebookpc.com
Once you get an RMA number, it's valid for 15 days. Be sure to ship your items as soon as possible.
Make sure to have the RMA number posted clearly on the outside of each package.
|What are the shipping & handling fees?|
|Shipping and handling fees are automatically calculated on a per-order basis directly with UPS. The fees vary for the type of delivery service requested.|