If you wish to return a system for refund, exchange, or repair, you will need a Return Merchandise Authorization (RMA) number.  Please download, complete and submit an RMA form to  DOWNLAND HERE


Customer may return system for a refund within 15 days of the ship date.  

All refunds are subject to a 10% restocking fee.

Shipping charges are non-refundable except in the event of a shipping error. 

Customers are responsible for the cost of shipping items back to, Inc.


The following Products are non-returnable and non-refundable:

-          Systems that have been defaced, modified, or physically damaged.

-          Systems that have become non-functional due to user error or virus.

-          Systems that have the warranty label or serial number removed.

-          Systems returned without original retail packaging or accessories (manual, CDs, cables, etc.)

-          Special orders.

-          Volume orders (5+ units).